This policy is current as of May 7, 2025
The LaserCap One-Year Satisfaction Guarantee allows LaserCap devices, purchased directly from LaserCap Company, on the lasercap.com website, to be returned or exchanged within one (1) year (365 days) from date of purchase for any reason. Please note the following details of this policy:
- Returns within 30 days from date of purchase, are eligible for a 100% refund of the purchase price, not including shipping fees. Note to be eligible for this 100% refund, the device, components, accessories, and packaging must be included with the return, and must be in clean, undamaged, and resalable condition.
- Returns after 30 days and within 1 year (365 days) from date of purchase, are eligible for a 75% refund of the purchase price, not including shipping fees.
- Customers may exchange for a different LaserCap model, within 1 year (365 days) from date of purchase. In the case of an exchange, the difference in price between the original purchase and exchanged model will be charged or refunded as applicable.
- For all returns and exchanges, customers must receive prior authorization from LaserCap Company. Once a return or exchange is authorized, LaserCap Company will email the customer a prepaid shipping label. Returns must be shipped using this prepaid shipping label within the return period, specifically within 30 days from date of purchase to be eligible for the 100% refund, or within 365 days from date of purchase to be eligible for the 75% refund or exchange. Unless otherwise instructed by LaserCap Company, customers must return all components, accessories, and packaging along with the LaserCap device for a return or exchange to be accepted. Please allow at least 7 days for your return or exchange to be processed once it is delivered.
- To initiate a return or exchange please call +1 855-424-7774, email us at info@lasercap.com, or send us a message via the website contact form at https://lasercap.com/contact-us/.
Please note LaserCap Company will not accept a return or exchange if a LaserCap device was purchased from a LaserCap authorized retailer. Customers who purchased their LaserCap device from an authorized retailer, must contact said authorized retailer to initiate a return, and to receive their refund or exchange. Most LaserCap Authorized Retailers participate in the LaserCap One-Year Satisfaction Guarantee program. However customers should clarify the specific LaserCap Authorized Retailer’s return and exchange policy prior to purchase.